Whether by phone, email, or form fill-out, our frontline staff will take your information and make sure we get back to you.

Look forward to a follow-up from our customer care staff within three business days.

During their follow-up, our customer care staff will verbally review your project scope with you. This can happen either over the phone or in person. During this review, they’ll take detailed notes on your vision for your project.

We’ll pass this info along to one of our design team members for a second follow-up. You’ll have a chance to get to know your designer and arrange a site visit if necessary.

Once your designer has had a chance to review everything with you, you’ll receive a design services estimate to approve. This estimate outlines the fees for the design work part of your project and requires a deposit. This initial fee includes our design team taking full measure and inventory of your property. From there, they’ll prepare concept drawings so they get your vision just right.

Once you’ve paid the design fee, your designer will hand off your project to the drawing production team. This team will capture and record all existing conditions on your property. These conditions include grading information, measurements of all key features and photos of your site. These details are crucial for your property’s base plan.

With a base plan in hand, your designer will start your design and present an initial concept to you for approval. In some instances, a 3D model of your landscape will be part of the concept. This presentation can happen either at your home or at the Wentworth office.

During this meeting, you’ll have a chance to give feedback and suggest revisions for your design.

After you’ve approved your design, your designer will produce your construction estimate. This estimate accounts for most components and a price range may be given, depending on the scope of the work and materials involved.

Please note that the point of the construction estimate is to provide a realistic direction that the project will trend towards. The designer will identify areas within the estimate that will need further elaboration or consultation from other sources.

Your construction estimate will be presented to you. Once approved, a deposit may be required depending on the size and scope of your project.

With a signed copy of the estimate in hand and a deposit paid, we add your project to our construction schedule. From there, our team makes sure everything runs smoothly and finished on time and on budget.

Please note that scheduling of construction can only happen after a construction estimate has been approved, not when an initial inquiry is made.